Administrative procedures


The rights, duties and legal interests of all subjects are regulated in the substantive legal regulations which are realized by concretization in administrative and legal relations.This concretization or realization of the right of duty and legal interests is realized in the administrative procedure which regulates the competence, form and order of external actions as well […]

Inter-institutional Working Group for Quality Management


The platform for practical exchange between the quality management specials in the public administration of Bosnia-Herzegovina counts 10 institutions working actively on quality standards and creating mechanisms to open up towards citizens, clients and employees. In 2013, during the phase 2 of the Programme of Strengthening of Public Institutions, an inter-institutional working group for QM […]

The First International Conference on Quality and Institutional Efficiency 2030


The GIZ Program ‘’Strengthening of Public Institutions’’ was invited to the First International Conference on Quality and Efficiency of Institutions 2030 in order to present the systematic approach to quality management in public administration in BiH The conference was held from 29 October to 1 November 2017 in Sharm El-Sheikh, Egypt. The representative from GIZ […]

Mentoring – a successful transfer of knowledge


Within the Programme for Strengthening of Public Institutions in BiH the inter-institutional working group for quality management developed a platform for exchange of experiences, learning about the best practices of other institutions and education of members in the area of quality management, particularly in the area of ISO 9001, through the mentoring process. A member […]



A training ‘’Introduction to Quality Management’’ was held on 18 and 19 October 2017, on Jahorina, in the organization of GIZ, the BiH Civil Service Agency, and the Public Administration Reform Coordinator’s Office (PARCO) within the Programme for Strengthening of Public Institutions in BiH. The aim of the training was to inform and familiarize the […]

New wave of introducing CAF


In compliance with the activities under “Operation Plan for Introduction of Quality Management in the Institutions of Bosnia and Herzegovina for the period 2016 – 2018”, Public Administration Reform Coordinator’s Office, in March, invited public administration institutions to express their interest in support in introducing CAF (Common Assessment Framework) model of quality management. Four institutions […]



With the goal of sustainable use of the CAF as a simple and efficient model for improvement of work quality and services provided by the institutions, and the possibility that public administration experts provide support to the interested institutions, in 2015, 15 persons form the Public Administration Reform Coordinator’s Office and the Civil Service Agency […]

Training on Open Government for Civil Servants Held in Sarajevo


Training on open government for civil servants from institutions at the BiH level Transparent, Accountable, and Open was organised 14-15 December 2016 in Sarajevo within the Programme for Strengthening of Public Institutions in BiH, which is implemented by GIZ on behalf of the German Government. The training was implemented in cooperation of GIZ, Public Administration Reform Coordinator’s Office, Ministry […]

Jan0 Posts
Feb0 Posts
Mar0 Posts
Apr0 Posts
May0 Posts
Jun0 Posts
Jul0 Posts
Aug0 Posts
Sep0 Posts