The platform for practical exchange between the quality management specials in the public administration of Bosnia-Herzegovina counts 10 institutions working actively on quality standards and creating mechanisms to open up towards citizens, clients and employees. In 2013, during the phase 2 of the Programme of Strengthening of Public Institutions, an inter-institutional working group for QM […]
The GIZ Program ‘’Strengthening of Public Institutions’’ was invited to the First International Conference on Quality and Efficiency of Institutions 2030 in order to present the systematic approach to quality management in public administration in BiH The conference was held from 29 October to 1 November 2017 in Sharm El-Sheikh, Egypt. The representative from GIZ […]
Within the Programme for Strengthening of Public Institutions in BiH the inter-institutional working group for quality management developed a platform for exchange of experiences, learning about the best practices of other institutions and education of members in the area of quality management, particularly in the area of ISO 9001, through the mentoring process. A member […]
A training ‘’Introduction to Quality Management’’ was held on 18 and 19 October 2017, on Jahorina, in the organization of GIZ, the BiH Civil Service Agency, and the Public Administration Reform Coordinator’s Office (PARCO) within the Programme for Strengthening of Public Institutions in BiH. The aim of the training was to inform and familiarize the […]
In compliance with the activities under “Operation Plan for Introduction of Quality Management in the Institutions of Bosnia and Herzegovina for the period 2016 – 2018”, Public Administration Reform Coordinator’s Office, in March, invited public administration institutions to express their interest in support in introducing CAF (Common Assessment Framework) model of quality management. Four institutions […]
With the goal of sustainable use of the CAF as a simple and efficient model for improvement of work quality and services provided by the institutions, and the possibility that public administration experts provide support to the interested institutions, in 2015, 15 persons form the Public Administration Reform Coordinator’s Office and the Civil Service Agency […]
Having in mind the increasing interest of the BIH institutions, as well as of other levels of the government for the use of the CAF quality management model in public administration, and the need for strengthening capacity and knowledge in CAF, the Civil Service Agency has, with the support of the GIZ Programme of Strengthening […]
On 15 December 2017, a theme workshop entitled “Competences in the civil service” was held in Sarajevo. The workshop was organised within the project “Simplification and improvement of employment in the civil service” financed by the Public Administration Reform Fund, and implemented by the Zamm media Consulting d.o.o. Sarajevo. The workshop presented the results of […]
The representatives of the Public Administration Reform Coordinator’s Office and the Civil Service Agency of BiH, with the support of the expert Igor Markovski, held in the previous two days in Tuzla the training for implementation of the CAF quality management model for the employees of the Agency for Anti-Doping Control of BiH. That is, […]
With the support of the Programme of Strengthening of Public Institutions, implemented by the German GIZ, the Public Administration Reform Coordinator’s Office held yesterday in Sarajevo the meeting with the representatives of the donors investing in the public administration reform sector in BiH. At the meeting, among other things, there was a discussion on the […]
