The Government of the Federation of BiH adopted the Decision on the approval of the Planning Document on the introduction of CAF standards for quality management in civil service bodies in the Federation of BiH for the period 2022-2024.
The document was created in accordance with the necessary activities from the Action Plan of the Strategic Framework for the Public Administration Reform 2018-2022, and within the framework of the measure “Determination of service quality instruments which provides public administration and putting focus on service users” and should serve as an instrument for the effective implementation of the planned reform goals and for reaching the progress indicators of public administration reform in the period 2022-2024.
The goal, as stated in this document, among other things, is to support the process of organizational improvement and modernization of administration through the introduction of selected models for quality management in civil service bodies, thereby raising the general level of organizational efficiency, increasing service quality levels and the satisfaction of users of public administration services.
The Civil Service Agency of the Federation of BiH is responsible for initiating activities from the Planning Document and is responsible to inform the Government of the Federation of BiH on the achieved results on an annual basis.