A training \u2018\u2019Introduction to Quality Management\u2019\u2019 was held on 18 and 19 October 2017, on Jahorina, in the organization of GIZ, the BiH Civil Service Agency, and the Public Administration Reform Coordinator\u2019s Office (PARCO) within the Programme for Strengthening of Public Institutions in BiH.<\/p>\n
The aim of the training was to inform and familiarize the management as decision-makers about the benefits of systematic use of quality management systems such as ISO 9001 or CAF \u2013 Common Assessment Framework. In addition, the training aimed to increase employees\u2019 motivation and to inspire their openness towards the users, in line with the SIGMA principles and the public administration reform in BiH. After the completion of the two-day training, the trainees understood the key principles, concepts and manners of implementation of quality management in the public administration.<\/p>\n
Furthermore, basic knowledge about the instruments and a comprehensive context of quality management for a continuous improvement and efficiency of public administration has been acquired. The attendees were informed about the decisions adopted by the BiH Council of Ministers, the contact points for providing support to the implementation of the quality management system and the related mandatory instruments for measuring the efficiency of public administration work, such as Financial Management and Control, as well as risk management and data security.<\/p>\n
The training was held by certified CAF trainers, namely, Kenan Avdagi\u0107 and Sa\u0161a Sihrovski from the Public Administration Reform Coordinator’s Office, Azra Kost and Ana Jerki\u0107 from the BiH Agency for Civil Service, and Tihana Puzi\u0107 from GIZ.<\/p>","protected":false},"excerpt":{"rendered":"
A training \u2018\u2019Introduction to Quality Management\u2019\u2019 was held on 18 and 19 October 2017, on Jahorina, in the organization of GIZ, the BiH Civil Service Agency, and the Public Administration Reform Coordinator\u2019s Office (PARCO) within the Programme for Strengthening of Public Institutions in BiH. The aim of the training was to inform and familiarize the […]<\/p>\n","protected":false},"author":1,"featured_media":15757,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"meta_box":[],"_links":{"self":[{"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/posts\/15756"}],"collection":[{"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/comments?post=15756"}],"version-history":[{"count":3,"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/posts\/15756\/revisions"}],"predecessor-version":[{"id":15778,"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/posts\/15756\/revisions\/15778"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/media\/15757"}],"wp:attachment":[{"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/media?parent=15756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/categories?post=15756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/parco.gov.ba\/en\/wp-json\/wp\/v2\/tags?post=15756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}