Inter-institutional Working Group for Quality Management

27/12/2017

The platform for practical exchange between the quality management specials in the public administration of Bosnia-Herzegovina counts 10 institutions working actively on quality standards and creating mechanisms to open up towards citizens, clients and employees. In 2013, during the phase 2 of the Programme of Strengthening of Public Institutions, an inter-institutional working group for QM […]

The First International Conference on Quality and Institutional Efficiency 2030

27/12/2017

The GIZ Program ‘’Strengthening of Public Institutions’’ was invited to the First International Conference on Quality and Efficiency of Institutions 2030 in order to present the systematic approach to quality management in public administration in BiH The conference was held from 29 October to 1 November 2017 in Sharm El-Sheikh, Egypt. The representative from GIZ […]

Mentoring – a successful transfer of knowledge

27/12/2017

Within the Programme for Strengthening of Public Institutions in BiH the inter-institutional working group for quality management developed a platform for exchange of experiences, learning about the best practices of other institutions and education of members in the area of quality management, particularly in the area of ISO 9001, through the mentoring process. A member […]

QUALITY MANAGEMENT TRAINING HELD FOR MANAGEMENT/SENIOR MANAGEMENT

27/12/2017

A training ‘’Introduction to Quality Management’’ was held on 18 and 19 October 2017, on Jahorina, in the organization of GIZ, the BiH Civil Service Agency, and the Public Administration Reform Coordinator’s Office (PARCO) within the Programme for Strengthening of Public Institutions in BiH. The aim of the training was to inform and familiarize the […]

New wave of introducing CAF

27/12/2017

In compliance with the activities under “Operation Plan for Introduction of Quality Management in the Institutions of Bosnia and Herzegovina for the period 2016 – 2018”, Public Administration Reform Coordinator’s Office, in March, invited public administration institutions to express their interest in support in introducing CAF (Common Assessment Framework) model of quality management. Four institutions […]

CONTINUATION OF CAPACITY DEVELOPMENT FOR CAF

27/12/2017

With the goal of sustainable use of the CAF as a simple and efficient model for improvement of work quality and services provided by the institutions, and the possibility that public administration experts provide support to the interested institutions, in 2015, 15 persons form the Public Administration Reform Coordinator’s Office and the Civil Service Agency […]

Workshop on competences in the civil service

22/12/2017

On 15 December 2017, a theme workshop entitled “Competences in the civil service” was held in Sarajevo. The workshop was organised within the project “Simplification and improvement of employment in the civil service” financed by the Public Administration Reform Fund, and implemented by the Zamm media Consulting d.o.o. Sarajevo. The workshop presented the results of […]

CAF IN THE AGENCY FOR ANTI-DOPING CONTROL OF BIH

22/12/2017

The representatives of the Public Administration Reform Coordinator’s Office and the Civil Service Agency of BiH, with the support of the expert Igor Markovski, held in the previous two days in Tuzla the training for implementation of the CAF quality management model for the employees of the Agency for Anti-Doping Control of BiH. That is, […]

Donor Coordination Meeting Took Place

12/12/2017

With the support of the Programme of Strengthening of Public Institutions, implemented by the German GIZ, the Public Administration Reform Coordinator’s Office held yesterday in Sarajevo the meeting with the representatives of the donors investing in the public administration reform sector in BiH. At the meeting, among other things, there was a discussion on the […]

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